How we collect, use, and protect your personal information
Last updated: 6 January 2025
At Woosh Property Limited ('Woosh', 'we', 'us', or 'our'), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile applications, and services.
We collect information you provide directly to us, information we collect automatically, and information from third parties.
Account Information: Name, email address, phone number, password, and profile information.
Property Preferences: Search criteria, saved properties, viewing history, and property alerts.
Communications: Messages to agents, enquiries, feedback, and support requests.
Transaction Data: Information related to property viewings, offers, and valuations.
Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages viewed, search queries, click patterns, time spent on pages.
Location Data: Approximate location from IP address, precise location if you enable location services.
Cookies: See our Cookie Policy for detailed information.
Social Media: Information from social login providers (Google, Facebook).
Partners: Data from estate agents, mortgage brokers, and other service providers.
Public Sources: Property records, land registry data, and other public databases.
We use your information to provide, improve, and personalize our services.
Process your account registration and maintain your profile.
Facilitate property searches and save your preferences.
Connect you with estate agents and property professionals.
Send property alerts and notifications based on your criteria.
Analyze usage patterns to enhance user experience.
Develop new features and services.
Conduct research and analytics.
Test and troubleshoot functionality.
Send service-related announcements and updates.
Provide customer support and respond to inquiries.
Send marketing communications (with your consent).
Deliver targeted advertising and promotions.
We share your information only as described in this policy.
We share your information when you direct us to, such as when you contact an estate agent through our platform or request a service from our partners.
We work with third-party service providers who help us operate our platform, including cloud storage providers, analytics services, payment processors, and customer support tools.
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
You have control over your personal information.
You can access and update your account information at any time through your account settings. You can also request a copy of the personal information we hold about you.
You can delete your account at any time. Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes.
You can opt-out of marketing emails using the unsubscribe link in emails. You can manage push notifications through your device settings. Service-related communications cannot be opted out of while you have an account.
You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, regular security audits, and employee training. However, no method of transmission over the internet is 100% secure.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When determining retention periods, we consider legal obligations, dispute resolution, fraud prevention, and business requirements.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete it.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the 'last updated' date. Your continued use of our services after changes indicates acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@wooshproperty.com
Address: Woosh Property Limited, Data Protection Officer, 123 Property Street, London, EC1A 1BB, United Kingdom
Phone: 0800 XXX XXXX
For EU residents: You have the right to lodge a complaint with your local supervisory authority.
Our legal team is here to help clarify any concerns you may have.
