Terms of Use

Welcome to Woosh. These terms of use ('Terms') govern your use of the Woosh website at www.wooshproperty.com ('Site'), our mobile and desktop applications ('Apps'), and all associated services (collectively, the 'Services'). By accessing or using our Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you and Woosh Property Limited.

Woosh Property Limited ('Woosh', 'we', 'us', or 'our') operates the Site and provides the Services. We are a company registered in England and Wales under company number [12345678] and have our registered office at 123 Property Street, London, EC1A 1BB, United Kingdom.

To contact us: • Email: support@wooshproperty.com • Phone: 020 1234 5678 • Post: Woosh Property Limited, Customer Service, 123 Property Street, London, EC1A 1BB

For legal matters, please contact: legal@wooshproperty.com

By accessing, browsing, or using our Services, you confirm that:

• You have read and understood these Terms • You agree to be bound by these Terms • You are at least 18 years old • You have the legal capacity to enter into binding contracts • If you are accessing the Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms

If you do not meet ALL of these requirements, you must not access or use our Services.

We may revise these Terms at any time by updating this page. Changes will be effective immediately upon posting, unless we specify otherwise.

We will notify you of any material changes by: • Posting a notice on the Site • Sending an email to registered users • Displaying a notification when you next log in

Your continued use of our Services after changes have been posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services.

We recommend you check this page regularly to stay informed of any updates.

We are constantly innovating and improving our Services. We may:

• Update, modify, or discontinue any part of the Services at any time • Add new features or functionality • Remove existing features or functionality • Change the design or layout of the Site • Modify our APIs or data formats • Implement new security measures or access requirements

We will endeavor to provide reasonable notice of any significant changes that may materially affect your use of the Services. However, we reserve the right to make changes without notice in cases of: • Security vulnerabilities • Legal or regulatory requirements • Prevention of abuse or fraud • Technical necessity

When using our Services, you must:

• Provide accurate, current, and complete information • Maintain the security of your account credentials • Promptly update any information to keep it accurate • Comply with all applicable laws and regulations • Respect the rights of others • Use the Services only for lawful purposes

You must NOT:

• Use the Services for any illegal or unauthorized purpose • Violate any laws in your jurisdiction • Infringe any intellectual property rights • Transmit any viruses, malware, or harmful code • Attempt to gain unauthorized access to our systems • Scrape, harvest, or collect data using automated means without our permission • Interfere with or disrupt the Services or servers • Circumvent any security measures • Impersonate any person or entity • Create multiple accounts for fraudulent purposes • Use the Services to send spam or unsolicited communications • Engage in any activity that could damage our reputation • Reverse engineer or attempt to extract source code • Use the Services for competitive analysis or benchmarking • Resell or commercially exploit the Services without authorization

Our Services may include interactive features that allow you to: • Post property listings • Submit reviews and ratings • Upload photos and videos • Comment on content • Communicate with other users • Share content on social media

When using these features, you must ensure your content:

• Is accurate and not misleading • Does not contain false or deceptive information • Is not defamatory, offensive, or inappropriate • Does not contain obscene, hateful, or discriminatory material • Does not harass, threaten, or intimidate others • Does not infringe intellectual property rights • Does not violate anyone's privacy • Does not contain personal information of minors • Complies with all applicable laws

We reserve the right to: • Remove or modify any content without notice • Suspend or terminate accounts that violate these Terms • Report illegal content to law enforcement • Take any action we deem necessary to protect our Services and users

By posting content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our Services.

When you use our Services, we collect various types of data to provide, improve, and personalize your experience. By using Woosh, you consent to the collection of:

**Personal Information:** • Full name, email address, and phone number • Date of birth and gender • Physical address and billing address • Government-issued ID for verification purposes • Financial information (bank details, payment cards) • Employment and income information • Credit history and references

**Property-Related Data:** • Property search criteria and saved searches • Viewing history and bookmarked properties • Offer history and negotiation details • Property valuation requests • Mortgage and affordability calculations • Documents uploaded for transactions

**Location Data:** • Precise GPS location when using mobile apps • IP address-based location • WiFi and Bluetooth beacon data • Location history and movement patterns • Frequently visited locations • Home and work address detection • Proximity to properties and amenities

**Device and Technical Data:** • Device identifiers (IMEI, MAC address, device ID) • Operating system and version • Browser type and version • Screen resolution and device capabilities • Mobile network information • Internet service provider • App usage statistics and crash reports • Cookie data and pixel tags

**Behavioral and Usage Data:** • Pages visited and time spent • Click patterns and scroll behavior • Search queries and filters used • Features accessed and buttons clicked • Session recordings (with consent) • Heatmaps and user journey tracking • Communication preferences • Response times to notifications

**Communication Data:** • Messages with agents and sellers • Email communications • Phone call logs (not recordings) • Support tickets and feedback • Reviews and ratings provided • Social media interactions

**Third-Party Data:** • Credit reference agency data • Land Registry information • Social media profile data (if connected) • Marketing and advertising partner data • Analytics provider data • Property portal activity

**Sensitive Data (with explicit consent):** • Biometric data for authentication • Voice recordings for verification • Video recordings during virtual viewings • Background check results • Anti-money laundering verification data

**How We Use This Data:** • Provide and improve our Services • Personalize your property recommendations • Process transactions and payments • Verify your identity and prevent fraud • Comply with legal obligations • Send relevant marketing (with consent) • Analyze market trends and user behavior • Develop new features and services • Provide customer support • Protect our Services and users

**Data Retention:** • Active account data: Duration of account plus 7 years • Transaction data: 7 years for legal compliance • Marketing data: Until consent withdrawn • Analytics data: 24 months • Location data: 12 months

**Your Rights:** • Access your personal data • Correct inaccurate data • Delete your data (subject to legal requirements) • Object to processing • Port your data to another service • Withdraw consent at any time

For full details about how we process your data, please see our Privacy Policy.

To access certain features, you must register for an account. When registering:

• You must be at least 18 years old • You must provide accurate and complete information • Each registration is for a single user only • You may not transfer your account to another person • You may not share your login credentials • You must choose a strong, unique password • You are responsible for all activity under your account

Account Security: • Keep your password confidential • Notify us immediately of any unauthorized use • Log out from shared or public devices • Enable two-factor authentication if available • Regularly review your account activity

We may: • Suspend or terminate accounts that violate these Terms • Require additional verification for certain features • Implement security measures to protect accounts • Reset passwords if we suspect unauthorized access • Disable accounts that have been inactive for extended periods

You acknowledge that we will never ask for your password via email or phone.

All content on our Services, including but not limited to: • Text, graphics, logos, icons, images • Audio and video content • Software, code, and applications • Database compilations • Trademarks and service marks • Design, layout, and look and feel

is owned by or licensed to Woosh and is protected by copyright, trademark, and other intellectual property laws.

You may NOT without our express written permission: • Copy, reproduce, or distribute our content • Modify, adapt, or create derivative works • Publicly display or perform our content • Frame or mirror our Site • Use our trademarks or logos • Remove any copyright or proprietary notices • Use our content for commercial purposes • Data mine, scrape, or harvest our content

Limited License: We grant you a limited, non-exclusive, non-transferable license to: • Access and use the Services for personal, non-commercial purposes • Download and print content for your personal use • Share links to our Site

This license is revocable at any time and does not include any right to: • Resell or commercial use • Collection and use of listings, descriptions, or prices • Derivative use of the Services or content • Use of data mining, robots, or similar tools

Property listings and information on our Services are provided by third parties including estate agents, property developers, and individual sellers.

We do NOT guarantee: • The accuracy of property descriptions • The availability of properties • The accuracy of prices or valuations • The completeness of information • That properties meet your requirements • The identity or credibility of users

Your Responsibilities: • Verify all property information independently • Conduct your own due diligence • Obtain professional surveys and legal advice • Check property titles and planning permissions • Verify the identity of sellers or agents • Ensure properties are legally available for sale

We are NOT responsible for: • Errors or omissions in listings • Misrepresentation by sellers or agents • Properties that are no longer available • Disputes between buyers and sellers • The quality or condition of properties • Any losses arising from property transactions

Our Services may contain links to third-party websites, services, or advertisements including: • Mortgage providers • Insurance companies • Removal services • Legal services • Property developers • Utility providers

Third-Party Services: • Are not under our control • Have their own terms and privacy policies • May collect data about you • May charge fees for their services

We are NOT responsible for: • The content of third-party sites • Products or services offered by third parties • Your interactions with third parties • Any losses arising from third-party services • The privacy practices of third parties

Before using third-party services, you should: • Review their terms and conditions • Check their privacy policies • Verify their credentials and legitimacy • Understand any fees or charges • Assess the risks involved

While many of our Services are free, certain premium features may require payment.

Paid Services: • Prices are displayed in GBP unless otherwise stated • All prices exclude VAT unless stated • Payment is required in advance • We accept major credit/debit cards and other specified methods • Payments are processed by secure third-party providers

Billing: • You authorize us to charge your payment method • You must provide accurate billing information • You must update payment details if they change • Failed payments may result in service suspension

Refunds: • Refunds are provided only as required by law • No refunds for partially used periods • Refund requests must be made within 14 days • Digital services may not be eligible for refunds once accessed

Price Changes: • We may change prices at any time • Existing subscriptions continue at the agreed price until renewal • We will notify you of price changes in advance

Our Services are provided 'AS IS' and 'AS AVAILABLE' without any warranties or representations, express or implied.

We DO NOT warrant that: • The Services will be uninterrupted or error-free • Defects will be corrected • The Services are free of viruses or harmful components • The Services will meet your requirements • Information is accurate, complete, or current • The Services are fit for a particular purpose

To the fullest extent permitted by law, we disclaim all warranties including: • Implied warranties of merchantability • Fitness for a particular purpose • Non-infringement • Quiet enjoyment • Accuracy of information • System integration

You acknowledge that: • Use of the Services is at your sole risk • You are responsible for any damage to your device or loss of data • We are not responsible for any user-generated content • Internet transmissions are never completely secure • We cannot guarantee the security of information you transmit

To the maximum extent permitted by law:

We SHALL NOT be liable for any: • Indirect, incidental, or consequential damages • Loss of profits, revenue, or business opportunities • Loss of data or information • Loss of goodwill or reputation • Cost of substitute services • Personal injury or property damage • Emotional distress or mental anguish

Even if we have been advised of the possibility of such damages.

Our total liability for any claims shall not exceed: • The amount you paid us in the 12 months before the claim • Or £100 if you have not paid us anything

These limitations apply to all claims whether based on: • Contract, tort, or statute • Warranty, guarantee, or condition • Strict liability, negligence, or other legal theory

Nothing in these Terms excludes liability for: • Death or personal injury caused by negligence • Fraud or fraudulent misrepresentation • Any liability that cannot be excluded by law

You agree to indemnify, defend, and hold harmless Woosh Property Limited, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, demands, liabilities, costs, and expenses, including reasonable legal fees, arising from:

• Your use of the Services • Your violation of these Terms • Your violation of any rights of another person or entity • Your content or information you provide • Your property transactions • Your interactions with other users • Your breach of any laws or regulations • Any misrepresentation you make • Your negligent or wrongful conduct • Unauthorized use of your account

This indemnification obligation will survive the termination of these Terms and your use of the Services.

We may suspend or terminate your access to the Services: • At any time without notice if you breach these Terms • With notice for convenience • If required by law or court order • If we discontinue the Services • For extended periods of inactivity • If we suspect fraudulent or illegal activity • To protect our Services or other users

Effects of Termination: • Your right to use the Services ceases immediately • We may delete your account and content • We may retain certain information as required by law • You remain liable for any outstanding obligations • Provisions that should survive will remain in effect

You may terminate your account at any time by: • Using the account deletion option in settings • Contacting customer support • Following the prescribed termination procedure

Upon termination, you must: • Stop using the Services • Delete any downloaded content • Pay any outstanding amounts owed

Our Services are intended solely for users located in the United Kingdom.

• The Services are designed for the UK property market • Content complies with UK laws and regulations • Prices are in GBP • We make no representation that the Services are appropriate or available outside the UK • Access from other jurisdictions is at your own risk • You are responsible for compliance with local laws

We may use technology to verify your location and restrict access from outside the UK.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales.

Jurisdiction: • The courts of England and Wales have exclusive jurisdiction • You consent to the jurisdiction of such courts • You waive any objection to venue in such courts

Dispute Resolution: • We encourage you to contact us first to resolve disputes • We will attempt to resolve disputes informally • You may use alternative dispute resolution services • Small claims court proceedings are permitted • Class actions and class arbitrations are not permitted

Time Limitation: • Claims must be filed within one year of arising • Otherwise, claims are permanently barred

Entire Agreement: These Terms constitute the entire agreement between you and Woosh regarding the Services and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Assignment: • You may not assign or transfer these Terms or your rights • We may assign our rights to any affiliate or successor • These Terms bind successors and permitted assigns

Notices: • We may provide notices via email, Site posting, or mail • You must provide notices via email to legal@wooshproperty.com • Notices are effective upon receipt

Force Majeure: We are not liable for any delay or failure due to causes beyond our reasonable control.

Relationship: Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship.

Survival: Provisions relating to intellectual property, indemnification, disclaimers, limitation of liability, and general provisions survive termination.

We welcome your questions, comments, and feedback.

Contact Information: • General inquiries: support@wooshproperty.com • Legal matters: legal@wooshproperty.com • Phone: 020 1234 5678 • Post: Woosh Property Limited, 123 Property Street, London, EC1A 1BB

Customer Support Hours: • Monday-Friday: 9:00 AM - 6:00 PM • Saturday: 9:00 AM - 1:00 PM • Sunday and Bank Holidays: Closed

Feedback and Suggestions: Any feedback, comments, or suggestions you submit become our property and may be used without compensation to you.

Complaints: If you have a complaint, please contact us first. If we cannot resolve it, you may use alternative dispute resolution services.