Privacy Policy

Account Information: Name, email address, phone number, password, and profile information.

Property Preferences: Search criteria, saved properties, viewing history, and property alerts.

Communications: Messages you send through Woosh (including to agents, professionals, buyers and sellers), enquiries, feedback, and support requests. We collect and store the content of in-app messages, and we read and run automated checks on them to keep the marketplace safe, prevent fraud, and enforce our Terms (including stopping off-platform fee-dodging).

Transaction Data: Information related to property viewings, offers, and valuations.

Device Information: IP address, browser type, operating system, device identifiers.

Usage Data: Pages viewed, search queries, click patterns, time spent on pages.

Location Data: Approximate location from IP address, precise location if you enable location services.

Cookies: See our Cookie Policy for detailed information.

Social Media: Information from social login providers (Google, Facebook).

Partners: Data from estate agents, mortgage brokers, and other service providers.

Public Sources: Property records, land registry data, and other public databases.

Process your account registration and maintain your profile.

Facilitate property searches and save your preferences.

Connect you with estate agents and property professionals.

Send property alerts and notifications based on your criteria.

Analyze usage patterns to enhance user experience.

Develop new features and services.

Conduct research and analytics.

Test and troubleshoot functionality.

Send service-related announcements and updates.

Provide customer support and respond to inquiries.

Monitor and review in-app messages (including automated scanning) to keep the marketplace safe, detect fraud and prohibited off-platform dealing, enforce our Terms, and resolve disputes.

Send marketing communications (with your consent).

Deliver targeted advertising and promotions.

We rely on the following lawful bases under the UK GDPR: Contract — to create your account and provide the services you request. Legitimate interests — to keep the marketplace safe, prevent fraud and prohibited off-platform dealing, read and run automated checks on in-app messages, enforce our Terms, secure our services, and provide service updates. Consent — for optional marketing communications, which you can withdraw at any time. Legal obligation — to comply with our legal and regulatory duties, including anti-money-laundering and record-keeping requirements.

We share your information when you direct us to, such as when you contact an estate agent through our platform or request a service from our partners.

We work with third-party service providers who help us operate our platform, including cloud storage providers, analytics services, payment processors, and customer support tools.

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

You can access and update your account information at any time through your account settings. You can also request a copy of the personal information we hold about you.

You can delete your account at any time. Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes.

You can opt-out of marketing emails using the unsubscribe link in emails. You can manage push notifications through your device settings. Service-related communications cannot be opted out of while you have an account.

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider.